Author Topic: Playmobilusa customers service s%&$·!!  (Read 5731 times)

Offline tonguello

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Re: Playmobilusa customers service s%&$·!!
« Reply #20 on: April 07, 2011, 11:05:52 »
Then they’d have a physical address in the US they could report to the FBI.They weren’t paying enough attention before. Their bad was your gain.And I bet THREE people here have already volunteered for the job; I would, except that I don’t have a credit card.
yep, all true. thanx anyway!  ;)
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Offline Giorginetto

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Re: Playmobilusa customers service s%&$·!!
« Reply #21 on: April 07, 2011, 13:26:35 »
There is a similar problem with Playmobil Hellas and email or telephone orders... they do not accept cc.... but they do accept them at the funpark... their answer is ''our policy has changed for orders over the phone and email... sorry but you'll have to accept it...''

Go figure...


Something that can be discussed I am sure ... especially for well known collectors and big buyers like us surely that phone transaction should pose a problem... Will look into this ...  ;)
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Offline Luis

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Re: Playmobilusa customers service s%&$·!!
« Reply #22 on: April 07, 2011, 15:07:33 »
Gastón, do you still want my seller's contact info?

They should fire them all and hire people from here. We promise to increase their sales! :lol:

seriously that'd be one of the best solutions ;D i wonder if any playmobil fan/collector has ever worked at PM? ??? :)
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Offline Wolf Knight

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Re: Playmobilusa customers service s%&$·!!
« Reply #23 on: April 07, 2011, 15:08:27 »

Something that can be discussed I am sure ... especially for well known collectors and big buyers like us surely that phone transaction should pose a problem... Will look into this ...  ;)

Thank you George!! I hate staying in the que of the bank and make a deposit to Playmobil Hellas account everytime I need something from them, when I can gain some time with the cc transaction.

Offline Luis

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Re: Playmobilusa customers service s%&$·!!
« Reply #24 on: April 07, 2011, 15:20:10 »
I do not think they are tying to be rude it is just that they have legal issues that if any fraud is found it is more difficult to pursue seeing as international boundaries have been crossed in the transaction.

the fraud thing totally makes sense, but when it comes to a customer service deparment good service/treatment (aka a friendly tone) is always nice
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Offline Tiermann

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Re: Playmobilusa customers service s%&$·!!
« Reply #25 on: April 07, 2011, 15:29:26 »
Are they accepting PayPal yet? If not they need to be. That is the obvious solution to this problem. This is one of the things we are hoping to get fixed with a collectors club. Finding a way for international customers to purchase from Playmobil easily.

Also - was this the parts department, or the regular sets and add-ons? They are handled by different people.

Offline Rasputin

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Re: Playmobilusa customers service s%&$·!!
« Reply #26 on: April 07, 2011, 15:30:21 »
the fraud thing totally makes sense, but when it comes to a customer service deparment good service/treatment (aka a friendly tone) is always nice

Yes it does but have you ever worked in one of these departments. Some of these people have worked there a long time and I can only imagine how annoying it must get after so long. I worked in a parts department of a John Deere dealer and wow did it get annoying quickly. These were selling parts to people whose lively hoods were at stake so they got aggressive. With the parts of playmobil parents are trying to sooth their golden child beast or even worse a nut job collector calls and acts like his whole life is at stake for some toy parts  :lol:
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Offline Rasputin

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Re: Playmobilusa customers service s%&$·!!
« Reply #27 on: April 07, 2011, 15:36:38 »
Are they accepting PayPal yet? If not they need to be. That is the obvious solution to this problem. This is one of the things we are hoping to get fixed with a collectors club. Finding a way for international customers to purchase from Playmobil easily.

Also - was this the parts department, or the regular sets and add-ons? They are handled by different people.

The only problem with this is the fees. Credit card companies are trying to recoup losses from defaults so they slowly creep up the fees to the other clients. PayPal also charges

When I was accepting Visa/MasterCard I was charged a percentage of the sale and a monthly fee for the machine. If the percentage cuts into your bottom line you start looking for ways to get around these, like free band transfers. Even Paypal encourages buyers to not use credit cards so they can avoid the fees. At the end of the month it adds up when you do a lot of volume
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Offline tonguello

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Re: Playmobilusa customers service s%&$·!!
« Reply #28 on: April 07, 2011, 16:16:35 »
Gastón, do you still want my seller's contact info?
yes please! thanx

Are they accepting PayPal yet? If not they need to be. That is the obvious solution to this problem. This is one of the things we are hoping to get fixed with a collectors club. Finding a way for international customers to purchase from Playmobil easily.

Also - was this the parts department, or the regular sets and add-ons? They are handled by different people.

No they don't accept paypal That would be great!!!!
it was the regular sets and add-ons. Never tried with parts actually.
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Offline PrimusPilus

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Re: Playmobilusa customers service s%&$·!!
« Reply #29 on: April 07, 2011, 16:38:05 »
DS Germany doesn't accept PP or international cc :'(.
Cheers!
Luciano