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Author Topic: Playmobilusa customers service s%&$·!!  (Read 5702 times)

Offline Andy R

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Re: Playmobilusa customers service s%&$·!!
« Reply #10 on: April 07, 2011, 01:38:52 »
Clearly they did NOT read carefully if they thought you were shipping outside the US (since the “SHIP TO” address should be right there), but as to the “Foreign Credit Cards” issue they have something resembling a not totally invalid point; It only needs to be a fake card one time for them to get tired of it.
No, I’m not saying you did it (you’re HERE, so you couldn’t be “that guy”). You’re just being PUNISHED for what “that guy” did.
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Offline tonguello

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Re: Playmobilusa customers service s%&$·!!
« Reply #11 on: April 07, 2011, 01:45:07 »
Quote from: Andy R on April 07, 2011, 01:38:52
Clearly they did NOT read carefully if they thought you were shipping outside the US (since the “SHIP TO” address should be right there), but as to the “Foreign Credit Cards” issue they have something resembling a not totally invalid point; It only needs to be a fake card one time for them to get tired of it.
No, I’m not saying you did it (you’re HERE, so you couldn’t be “that guy”). You’re just being PUNISHED for what “that guy” did.

yeah I see your point. but it also could be an american fake card  :lol: :lol:

one thing to clear out.... there is a sign in playmobilusa saying that they dont' accept cards with foreign billing addresses (it has been there always)... so how could I make 4 or 5 purchases and now I can't? was a problem with their system? anyway... sad I can't buy anymore.
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Offline lavandiere

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Re: Playmobilusa customers service s%&$·!!
« Reply #12 on: April 07, 2011, 02:25:14 »
I've had bad experience with them as well...just last week. The lady would barely answer my questions and I could tell she was making up answers to get rid of me, even contradicting herself in the process.  8} I ended up asking to talk to the manager; she would not let me! Finally she let me talk to him (hanging up on me in the process) but to this day I am not positive the guy really was the manager....Everything was so weird!
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Offline bonniebeth

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Re: Playmobilusa customers service s%&$·!!
« Reply #13 on: April 07, 2011, 02:38:35 »
They should fire them all and hire people from here. We promise to increase their sales! :lol:
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Offline Rasputin

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Re: Playmobilusa customers service s%&$·!!
« Reply #14 on: April 07, 2011, 03:06:58 »
I tried to use a US issued credit card to purchase in Canada and it will not work. I do not think they are tying to be rude it is just that they have legal issues that if any fraud is found it is more difficult to pursue seeing as international boundaries have been crossed in the transaction.

playmobil is understaffed as mentioned and they just get right down to business with little chit chat, it has over the years become short and bitter, but thankfully still open for business

I would suggest using your friends credit card since it has a US billing address  :lol:
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Offline Rasputin

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Re: Playmobilusa customers service s%&$·!!
« Reply #15 on: April 07, 2011, 03:07:56 »
after all what are friends for  ;D
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Offline bonniebeth

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Re: Playmobilusa customers service s%&$·!!
« Reply #16 on: April 07, 2011, 03:13:13 »
Quote from: Rasputin on April 07, 2011, 03:06:58
I would suggest using your friends credit card since it has a US billing address  :lol:

Exactly. ;)
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Offline Andy R

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Re: Playmobilusa customers service s%&$·!!
« Reply #17 on: April 07, 2011, 04:47:08 »
Quote from: tonguello on April 07, 2011, 01:45:07
yeah I see your point. but it also could be an american fake card  :lol: :lol:
Then they’d have a physical address in the US they could report to the FBI.
Quote from: tonguello on April 07, 2011, 01:45:07
one thing to clear out.... there is a sign in playmobilusa saying that they dont' accept cards with foreign billing addresses (it has been there always)... so how could I make 4 or 5 purchases and now I can't? was a problem with their system? anyway... sad I can't buy anymore.
They weren’t paying enough attention before. Their bad was your gain.
Quote from: Rasputin on April 07, 2011, 03:06:58
I would suggest using your friends credit card since it has a US billing address  :lol:
And I bet THREE people here have already volunteered for the job; I would, except that I don’t have a credit card.
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Offline Wolf Knight

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Re: Playmobilusa customers service s%&$·!!
« Reply #18 on: April 07, 2011, 06:46:51 »
There is a similar problem with Playmobil Hellas and email or telephone orders... they do not accept cc.... but they do accept them at the funpark... their answer is ''our policy has changed for orders over the phone and email... sorry but you'll have to accept it...''

Go figure...
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Offline tonguello

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Re: Playmobilusa customers service s%&$·!!
« Reply #19 on: April 07, 2011, 11:04:26 »
Quote from: bonniebeth on April 07, 2011, 03:13:13
Exactly. ;)

 ;) ;) ;)

yeah thank you guys!
I used a good friend's cc  :love:

but you know it is bummer! I can't trouble someone else each time I want to buy something...anyway...why was I born here?  :lol:
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