Playmobilusa customers service s%&$·!!

[tonguello]

I have been buying from playmobilusa for several months. I pay with my argentine VISA and the stuff is shipped to a friend's of mine in Long beach california.
so since yesterday Im trying to buy a lot of stuff and I can't pay. I contacted them and they ask me to call them (which means that they didn't even read what I sent them)

when I wrote them back they answered in a very bad manner, that they don't accept foreign credit cards! and they don't ship outside usa. DID THEY READ WHAT I WROTE!!!!!!!!!!!!!
Who said I want the stuff sent to buenos aires? and how the heck I have done several purchases before with my cc??
WHo is this people in customers service???

 

sorry i need to take this out of my system. anyone else have something to complain about..... I mean share? 

[bonniebeth]

That is so strange, that they have changed so suddenly.  If they accepted it before, why not now? Weird. They really need to work on customr service. What did they say exactly? Were they rude?

[WarriorOfToys]

Unfortunately they really don't have time for emails usually.
They are very understaffed.
The parts department only has 2 people working at it.

[tonguello]

That is so strange, that they have changed so suddenly.  If they accepted it before, why not now? Weird. They really need to work on customr service. What did they say exactly? Were they rude?

I felt it harsh.... very cold answer. ""We do not accept foreign credit cards and we do not ship outside usa!" that's all.... very cold and robotic. 
or Im too sensitive 

[bonniebeth]

Oh well, you found a solution.

[Luis]

i'd be p****d too...and i wonder why they're so inflexible (not to mention unfriendly) with their southern neighbors...we're good customers too after all

i used to buy my playmobil from the USA website too a few years ago, but then they starting to accept US-billing credit cards only (i never had my purchases shipped directly to me in Mexico but to an address in California, where one of my best friends lives)

as a consequence i couldn't purchase from them anymore but i eventually found a very good seller in that state who i buy all my current-catalog sets from...i get the same prices as playmobil USA with her and her service is excellent. I don't need the website's service anymore except for DS parts

[tonguello]

Oh well, you found a solution.

yep...thanx to you dear bb!

[tonguello]

i'd be p****d too...and i wonder why they're so inflexible (not to mention unfriendly) with their southern neighbors...we're good customers too after all

i used to buy my playmobil from the USA website too a few years ago, but then they starting to accept US-billing credit cards only (i never had my purchases shipped directly to me in Mexico but to an address in California, where one of my best friends lives)

as a consequence i couldn't purchase from them anymore but i eventually found a very good seller in that state who i buy all my current-catalog sets from...i get the same prices as playmobil USA with her and her service is excellent. I don't need the website's service anymore except for DS parts

would she sell to me too? 

[Luis]

would she sell to me too? 

yeah, she ships worldwide, i can give you her email if you want me too - i don't think she owns a retail store but she's got most sets Playmobil has on their website (add-ons too). At least she's got everything i need everytime i send a request
I know her since 2004ish and i guarantee that's she's very trustworthy

PS if i were you i would write to Playmobil (or to whomever those people's superiors are) explaining you'd been a repeat customer and that the treatment you got from them was not the one you expect from a company like Playmobil...

[tonguello]

yeah, she ships worldwide, i can give you her email if you want me too - i don't think she owns a retail store but she's got most sets Playmobil has on their website (add-ons too). At least she's got everything i need everytime i send a request
I know her since 2004ish and i guarantee that's she's very trustworthy

PS if i were you i would write to Playmobil (or to whomever those people's superiors are) explaining you'd been a repeat customer and that the treatment you got from them was not the one you expect from a company like Playmobil...

yeah I thought so too, but Im not the fighting kind. and the only email address I have is the one I have been already writting so...
anyway...
can you pm me her address? no rush... Im done this month! but I could check some stuff.