« previous next »
Pages: 1 2 [3] 4   Go Down

Author Topic: Playmobilusa customers service s%&$·!!  (Read 5710 times)

Offline tonguello

  • Playmo Master
  • *****
  • Posts: 6631
  • Gender: Male
    • tonguello
Re: Playmobilusa customers service s%&$·!!
« Reply #20 on: April 07, 2011, 11:05:52 »
Quote from: Andy R on April 07, 2011, 04:47:08
Then they’d have a physical address in the US they could report to the FBI.They weren’t paying enough attention before. Their bad was your gain.And I bet THREE people here have already volunteered for the job; I would, except that I don’t have a credit card.
yep, all true. thanx anyway!  ;)
  :)
Logged
...“But waiting can’t be bad, for plastic men, as I have learnt, are made to wait when playing's done”...
Check my blog: www.funfanphotoys.tumblr.com

Offline Giorginetto

  • Playmo Master
  • *****
  • Posts: 7849
  • Gender: Male
  • Playmobil Aficionado
    • TheGiorginetto channel
Re: Playmobilusa customers service s%&$·!!
« Reply #21 on: April 07, 2011, 13:26:35 »
Quote from: Wolf Knight on April 07, 2011, 06:46:51
There is a similar problem with Playmobil Hellas and email or telephone orders... they do not accept cc.... but they do accept them at the funpark... their answer is ''our policy has changed for orders over the phone and email... sorry but you'll have to accept it...''

Go figure...


Something that can be discussed I am sure ... especially for well known collectors and big buyers like us surely that phone transaction should pose a problem... Will look into this ...  ;)
Logged
:knight: Steck is Holy . Bring back more steck sets and its guardians , the Nuremberg Guards :knight:

Offline Luis

  • Playmo Master
  • *****
  • Posts: 2546
  • Gender: Male
Re: Playmobilusa customers service s%&$·!!
« Reply #22 on: April 07, 2011, 15:07:33 »
Gastón, do you still want my seller's contact info?

Quote from: bonniebeth on April 07, 2011, 02:38:35
They should fire them all and hire people from here. We promise to increase their sales! :lol:

seriously that'd be one of the best solutions ;D i wonder if any playmobil fan/collector has ever worked at PM? ??? :)
Logged
Enjoy the elegance and fun of 1900 with The Victorians photo story! :gent: ;D :sherlock:

Offline Wolf Knight

  • Playmo Guru
  • ******
  • Posts: 11186
  • Gender: Male
Re: Playmobilusa customers service s%&$·!!
« Reply #23 on: April 07, 2011, 15:08:27 »
Quote from: Giorginetto on April 07, 2011, 13:26:35

Something that can be discussed I am sure ... especially for well known collectors and big buyers like us surely that phone transaction should pose a problem... Will look into this ...  ;)

Thank you George!! I hate staying in the que of the bank and make a deposit to Playmobil Hellas account everytime I need something from them, when I can gain some time with the cc transaction.
Logged

Offline Luis

  • Playmo Master
  • *****
  • Posts: 2546
  • Gender: Male
Re: Playmobilusa customers service s%&$·!!
« Reply #24 on: April 07, 2011, 15:20:10 »
Quote from: Rasputin on April 07, 2011, 03:06:58
I do not think they are tying to be rude it is just that they have legal issues that if any fraud is found it is more difficult to pursue seeing as international boundaries have been crossed in the transaction.

the fraud thing totally makes sense, but when it comes to a customer service deparment good service/treatment (aka a friendly tone) is always nice
Logged
Enjoy the elegance and fun of 1900 with The Victorians photo story! :gent: ;D :sherlock:

Offline Tiermann

  • Playmo Master
  • *****
  • Posts: 9015
  • Gender: Male
  • Playmosaurus friendus
    • Animobil
Re: Playmobilusa customers service s%&$·!!
« Reply #25 on: April 07, 2011, 15:29:26 »
Are they accepting PayPal yet? If not they need to be. That is the obvious solution to this problem. This is one of the things we are hoping to get fixed with a collectors club. Finding a way for international customers to purchase from Playmobil easily.

Also - was this the parts department, or the regular sets and add-ons? They are handled by different people.
Logged

Offline Rasputin

  • The Mad Monk
  • Playmo Master
  • *****
  • Posts: 9645
  • Gender: Male
Re: Playmobilusa customers service s%&$·!!
« Reply #26 on: April 07, 2011, 15:30:21 »
Quote from: Luis on April 07, 2011, 15:20:10
the fraud thing totally makes sense, but when it comes to a customer service deparment good service/treatment (aka a friendly tone) is always nice

Yes it does but have you ever worked in one of these departments. Some of these people have worked there a long time and I can only imagine how annoying it must get after so long. I worked in a parts department of a John Deere dealer and wow did it get annoying quickly. These were selling parts to people whose lively hoods were at stake so they got aggressive. With the parts of playmobil parents are trying to sooth their golden child beast or even worse a nut job collector calls and acts like his whole life is at stake for some toy parts  :lol:
Logged
If you hear the sound of the bell which will tell you that Grigori has been killed, if it was your relations who have wrought my death, then no one in the family will remain alive. They will be killed by the Russian people. :prays:

Offline Rasputin

  • The Mad Monk
  • Playmo Master
  • *****
  • Posts: 9645
  • Gender: Male
Re: Playmobilusa customers service s%&$·!!
« Reply #27 on: April 07, 2011, 15:36:38 »
Quote from: Tiermann on April 07, 2011, 15:29:26
Are they accepting PayPal yet? If not they need to be. That is the obvious solution to this problem. This is one of the things we are hoping to get fixed with a collectors club. Finding a way for international customers to purchase from Playmobil easily.

Also - was this the parts department, or the regular sets and add-ons? They are handled by different people.

The only problem with this is the fees. Credit card companies are trying to recoup losses from defaults so they slowly creep up the fees to the other clients. PayPal also charges

When I was accepting Visa/MasterCard I was charged a percentage of the sale and a monthly fee for the machine. If the percentage cuts into your bottom line you start looking for ways to get around these, like free band transfers. Even Paypal encourages buyers to not use credit cards so they can avoid the fees. At the end of the month it adds up when you do a lot of volume
Logged
If you hear the sound of the bell which will tell you that Grigori has been killed, if it was your relations who have wrought my death, then no one in the family will remain alive. They will be killed by the Russian people. :prays:

Offline tonguello

  • Playmo Master
  • *****
  • Posts: 6631
  • Gender: Male
    • tonguello
Re: Playmobilusa customers service s%&$·!!
« Reply #28 on: April 07, 2011, 16:16:35 »
Quote from: Luis on April 07, 2011, 15:07:33
Gastón, do you still want my seller's contact info?
yes please! thanx

Quote from: Tiermann on April 07, 2011, 15:29:26
Are they accepting PayPal yet? If not they need to be. That is the obvious solution to this problem. This is one of the things we are hoping to get fixed with a collectors club. Finding a way for international customers to purchase from Playmobil easily.

Also - was this the parts department, or the regular sets and add-ons? They are handled by different people.

No they don't accept paypal That would be great!!!!
it was the regular sets and add-ons. Never tried with parts actually.
Logged
...“But waiting can’t be bad, for plastic men, as I have learnt, are made to wait when playing's done”...
Check my blog: www.funfanphotoys.tumblr.com

Offline PrimusPilus

  • Playmo Addict
  • ****
  • Posts: 989
  • Gender: Male
  • Aut caesar, aut nihil!
Re: Playmobilusa customers service s%&$·!!
« Reply #29 on: April 07, 2011, 16:38:05 »
DS Germany doesn't accept PP or international cc :'(.
Logged
Cheers!
Luciano  
Pages: 1 2 [3] 4   Go Up
« previous next »