I'm redacting my comments about Playmobil not responding to the needs of small stores. I now have my own shop and account with Playmobil. I have a sales rep. a customer service rep. and a credit rep. ALL of them have been very welcoming and helpful. I have had excellent customer service and have received all of the product that I ordered in a timely manner. TRU is a separate beast. They don't have any passion about what they sell, so no comparsion whatsoever.