Roman Arm Swap -- Turning into a sort of fiasco

[Indianna]

. . . . but I understand people were reluctant to do that and have no Romans, especially when it was just one figure in the set as happened with someone's trireme.

Good point, Martin, I had not thought that all the way through.  Maybe a second set could be purchased  . . . .     

[Donmobil]

Very unfortunate situation, which if Playmobil US do not resolve to Tim & Jaimie's satisfaction very soon will only result in a bad taste in the mouth all round.

It is odd that Playmobil says it doesn't understand why PM isn't a big seller in the US... maybe it is situations like this that is pushing the US buyers away.  Customer service is a big deal here in the States.

My 2¢ worth... Donmobil

[Timotheos]

Returning the goods to the retailer sounds sensible, but--

Key detail overlooked:
Returning goods to online retailers is a butt!

Besides, I don't think the poor fools are going to know what the hell we're jabbering on about.

Jaimie Jo could barely convince Playmobil USA there was something wrong with the figure.  And those guys would know, if anyone knows.

Let "A" = your online retailer who lives several hundred miles away and Playmobil isn't his main product.

A: "You say there's something wrong with the shoulder?  Looks OK.  Moves."
B: "It's not injected.
A: "Hunh?"
B: "Do you feel any bumps?"
A: "Are you a pervert?"
B: "ROMANS ARE SUPPOSED TO HAVE BUMPS ON THEIR SHOULDER."
A: "Hunh?  Looks OK.  Moves."
B: "IT IS A CLEAR PARADIGM SHIFT FROM THE ADVERTISED MODEL."
A: "Forgot to take your Prozac again, did you?"
B: "I DEMAND AN EXCHANGE."
A: OK....
B: "THIS ONE HAS THE SAME PROBLEM."
A: "Look, Bub, you better stay back because I know Judo!"

-Tim

[Richard]

Returning the goods to the retailer sounds sensible, but--

Key detail overlooked:
Returning goods to online retailers is a butt!

Besides, I don't think the poor fools are going to know what the hell we're jabbering on about.

Jaimie Jo could barely convince Playmobil USA there was something wrong with the figure.  And those guys would know, if anyone knows.

Let "A" = your online retailer who lives several hundred miles away and Playmobil isn't his main product.

A: "You say there's something wrong with the shoulder?  Looks OK.  Moves."
B: "It's not injected.
A: "Hunh?"
B: "Do you feel any bumps?"
A: "Are you a pervert?"
B: "ROMANS ARE SUPPOSED TO HAVE BUMPS ON THEIR SHOULDER."
A: "Hunh?  Looks OK.  Moves."
B: "IT IS A CLEAR PARADIGM SHIFT FROM THE ADVERTISED MODEL."
A: "Forgot to take your Prozac again, did you?"
B: "I DEMAND AN EXCHANGE."
A: OK....
B: "THIS ONE HAS THE SAME PROBLEM."
A: "Look, Bub, you better stay back because I know Judo!"

-Tim

... ...

[socrates]

 

Reminds me of Dieter from SNL... "touch my monkey!"...


Just left to say that the whole situation of suddenly having just imprints on the arms is bewildering in the context of a playmobil product line.   

it reminds me on what can happen if you buy antex.

best
socrates

Returning the goods to the retailer sounds sensible, but--

Key detail overlooked:
Returning goods to online retailers is a butt!

Besides, I don't think the poor fools are going to know what the hell we're jabbering on about.

Jaimie Jo could barely convince Playmobil USA there was something wrong with the figure.  And those guys would know, if anyone knows.

Let "A" = your online retailer who lives several hundred miles away and Playmobil isn't his main product.

A: "You say there's something wrong with the shoulder?  Looks OK.  Moves."
B: "It's not injected.
A: "Hunh?"
B: "Do you feel any bumps?"
A: "Are you a pervert?"
B: "ROMANS ARE SUPPOSED TO HAVE BUMPS ON THEIR SHOULDER."
A: "Hunh?  Looks OK.  Moves."
B: "IT IS A CLEAR PARADIGM SHIFT FROM THE ADVERTISED MODEL."
A: "Forgot to take your Prozac again, did you?"
B: "I DEMAND AN EXCHANGE."
A: OK....
B: "THIS ONE HAS THE SAME PROBLEM."
A: "Look, Bub, you better stay back because I know Judo!"

-Tim

[Timotheos]

Follow up (better news) :

I emailed Anthony at PM USA a description of my problem (one wrong klicky, One missing klicky), including the incorrect figures, as documented by the packing slip.  He directed me to an 800 number, and option 3.

When I called, the rep had already received notice from Anthony (her supervisor) and said I'd have my corrected shipment within a week.

So, on the bright side, PM customer service cleaned up their mistake--and in an efficient manner, considering their likely perplexed-ness over our concern over such small of a detail!

-Tim