When I read all this I'm very happy to live in Belgium...I honestly never had ANY troubles with ordering spares and such.The people on the phone or the eMail contacts have always been very friendly and helpful to me, so no complaints here.
I tried to phone them several times a few weeks ago, but every day, each hour the message "We are not reachable, please try again later." sounded through the phone.
Also, Playmobil Northen-Europe doesn´t mention any email-address or phone-number to contact them anymore on the BE website, nor on their invoices or delivery notes. Only their "new" address, located in an anonymous office-building in Amsterdam, can be found through a search.
Luckily as a regular costumer / collector I saved the email-address (and the old phone-number which should still function?) of the customer-service long time ago, but new or non-regular customers probably didn´t and so they can´t reach them any longer, except by filling out a standard online form on the site and pressing "send", but then one doesn´t have a copy from what he/she wrote to them in the email-inbox. You can of course take a printscreen before you press "send", but that is not how it should be imho.