Example of a DS spares order

[bootgypsy]

yes, anyone in the US who can enlighten me would be greatly appreciated. I emailed PM and was given a phone # to call. I did, and at the time only had 2 parts to check on, 1 was in stock and the other wasn't. They told me to call back in a few weeks. since then i have collected a rather large list of part #s I would like to order, but have been putting it off since i am not really sure if I should just call them back or what.

 

[bonniebeth]

If you have a long list, it's probably best to start the process over with a new email. They won't want to process a long list of parts by phone.

[bootgypsy]

If you have a long list, it's probably best to start the process over with a new email. They won't want to process a long list of parts by phone.

I am not sure who to email. do you have the address bb?

[bonniebeth]

I believe you can just hit the "contact" button on playmobil.com and email the customer service department.

[bootgypsy]

I believe you can just hit the "contact" button on playmobil.com and email the customer service department.

BB any idea how long i should expect it to take them to get back to me once i've emailed them?

cyndi

[Tiermann]

It varies depending on time of year. I've had it be the next day and I've had it be a week. Right now my guess is a few days but there's really no telling

[bootgypsy]

thanks!

[bootgypsy]

ok, so i emailed DS either early this past week, or late the week before. I haven't heard anything from them....should i have? (USA)

[bonniebeth]

I'd give it another few days. Sometimes you hear back the next day, sometimes it's a week or two.

[bootgypsy]

I'd give it another few days. Sometimes you hear back the next day, sometimes it's a week or two.

ok, i just didn't know if i would get a generic "we got your email" email or not. I bought a set today that is 'broken' so i need to call them next week anyway. Or at least email them.

thanks!