Quality Control

[playmofire]

When we visited the Malta factory a good few years ago, every box was weighed to ensure everything was there and complete.

There have been a good few complaints along the lines of mssing parts or incomplete figures figures on Playmobil Anonymous recently.

[tahra]

When we visited the Malta factory a good few years ago, every box was weighed to ensure everything was there and complete.

That was in place during the PCC factory tour as well... but it obviously doesn't work all that well... it's getting a LOT worse too... both regarding missing items and defective parts...

[playmofire]

That was in place during the PCC factory tour as well... but it obviously doesn't work all that well... it's getting a LOT worse too... both regarding missing items and defective parts...

But is it in place now, I wonder.

[Basie10]

Interestingly, whenever I buy one of the Playmobil Series mystery packets, there are always duplicate parts in there i.e. someone puts too many arms, or beards, or swords etc in the packet.  One time, seriously, there were three!! pairs of legs.  I'm not complaining, but I wonder how that happens

[Oliver]

Interestingly, whenever I buy one of the Playmobil Series mystery packets, there are always duplicate parts in there i.e. someone puts too many arms, or beards, or swords etc in the packet.  One time, seriously, there were three!! pairs of legs.  I'm not complaining, but I wonder how that happens

Same, I've never had a part missing (that I can think of) but the Mystery Bags often have duplicate items in  (though I've never had 6 legs  )

[leefert]

I just opened some Scooby Doo Ghosts. Carlotta has 2 skirts but no torso, and the Headless Horseman was missing a glove.

Then my Lumberjack from Series 15 had 2 heads, beards, and hair

[Tiermann]

I had a Scooby Doo one with the black knight where it had an extra head but was missing the visor for the helmet.
These are filled by machine I think? It's not unusual for small parts to tangle and end up with multiples in a bag. Happens most with beards and bracelets for instance. Unusual to have a piece missing but it does happen. They are weighed to be sure they are full and if it's under ti will kick out, but if it's a little over they ignore it.

Hey just saw this video from the other thread by Janilew. At 11:45 it shows the bag filling machines they use. In this case it's just assorted stuff, but the same process I am sure is used to do the mystery bags.
https://youtu.be/FqT3Qc4wPi4

[tahra]

Unusual to have a piece missing but it does happen.

USED to be unusual... no longer. Missing parts, mismolded parts.. very common in the last few series. Not even going into the printing (a disgrace lots of times)..

[GrahamB]

I had a Fairy family 6561 recently where the girl had the lower part of one leg missing. I added a request for a replacement to my next DS parts order and got a new girl figure. I still have faith in geobra to do this sort of thing and it's one of the main reasons the company runs a parts service (not so collectors can make armies of 200 klickies!).

The other bonus was that the new figure was listed on my invoice with it's official 8-digit part number, which was previously unknown and not listed on PlaymoDB. These sort of mistakes and rectifications can yield such useful information (without a part number, you cannot get spare parts from DS and sets like 6561 have no instruction sheets listing those part numbers).

So if you do request replacements for missing parts (you should!), please check to see if a useful part number shows up in the paperwork when they send you the replacement.

[Oliver]

I have total faith in them replacing parts, and for people like us that's fine, but is an ordinary parents really going to contact Direct Service over a badly made figure? They'll probably just think 'I bought something that's meant to be a good quality product, but it was badly made'.