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Author Topic: Need some advice  (Read 2808 times)

Offline JLMatterer

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Need some advice
« on: August 13, 2015, 01:09:20 »
Hi! I need some advice. Last month I received a lot of Playmobil for my birthday; unfortunately two pieces were missing from everything, so I called Playmobil on July 20 to ask for replacement parts. I was told I'd get them in a week to 10 days, but nothing's arrived yet. Today I received 5589 3 Wise Kings & I'm missing another part. Do I call the Playmobil # again or is there a better way to get replacements? TX!
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Offline Macruran

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Re: Need some advice
« Reply #1 on: August 13, 2015, 01:26:55 »
I got a damaged part replaced via phone. Consensus on here was that's the quickest way in the US and they were right, however it still took AGES. Like almost a month. I reckon they have to ship parts from Europe.
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Offline Baron Marshall

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Re: Need some advice
« Reply #2 on: August 13, 2015, 01:31:07 »
Always make them send you the part... usually take  2-3 weeks sometimes more in my experience.
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Offline Robbie

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Re: Need some advice
« Reply #3 on: August 13, 2015, 02:27:27 »
I had luck with calling them.  I have found that nearly one in ten mystery figures has an issue. I have two more parts to call about tomorrow.
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Offline Salamander

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Re: Need some advice
« Reply #4 on: August 13, 2015, 04:16:17 »
It's been three weeks, so I think you'd be justified in calling them to check

That said, they've lied to me before about when they've sent out things, so they're an infuriating company sometimes.  >:(
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Offline leefert

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Re: Need some advice
« Reply #5 on: August 13, 2015, 13:45:09 »
Call and check and see why they haven't arrived yet.  Then tell them about the other missing part. 
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Offline Macruran

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Re: Need some advice
« Reply #6 on: August 13, 2015, 13:53:02 »
Threaten to switch to L*go.
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Offline tahra

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Re: Need some advice
« Reply #7 on: August 13, 2015, 13:58:58 »
Quote from: Macruran on August 13, 2015, 13:53:02
Threaten to switch to L*go.

That would probably make them happy.
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Offline Rasputin

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Re: Need some advice
« Reply #8 on: August 13, 2015, 14:30:52 »
Quote from: Macruran on August 13, 2015, 13:53:02
Threaten to switch to L*go.

Does le&0 even have customer sevice?

I know playmo us in New Jersey is run a bit independently and is a minor market so Germany does not help them to the extent we are used to or like. It used to be better but again Germany made it more difficult with new stocking procedures. Playmobil usa's issues start at the top in zirndorf. It's a common problem when your out of the primary European market.

Call, be nice, persistent, and you'll get your parts.

I am more surprised about the volume of missing parts than the  customer service

I have hundreds of unopened figures and would hate to one day, when I invent the 36 hour day, open old ones up only to find missing unorderable parts.
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Offline tahra

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Re: Need some advice
« Reply #9 on: August 13, 2015, 15:23:43 »
Quote from: Rasputin on August 13, 2015, 14:30:52
(...) when I invent the 36 hour day (...)

:lmao: :lmao: :lmao: :lmao:

But can you please hurry up on that? I think I could use those.  ::)
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