but now because I'm not going to pay for something that doesn't intrigue me, I get the cold shoulder.
What do you mean by getting the cold shoulder?
The way I see it, before I was a PCC member I didn't know anything about sets that weren't announced officially yet. I know there was always Klickywelt leaking retail catalogue pictures, sure. But imho it's only natural that the company would try to prevent that from happening over and over again.
Now they ask €10 a year and send you a pretty neat exclusive figure in return (shipping + value alone is worth €10),
and you get info about the new releases over half a year early. Plus they have created a way to ask questions to PM staff, and they actually do listen, answer, explain their views and strategies, etc... They do their best to make sure all PCC members get access to exclusive sets, which you would otherwise have to hunt over the internet and pay to get shipped to you. They even ask your opinion when they decide which collector sets to re-release, and actually take the results into account, and make the most-desired sets available again.
To make up for the fact that the discussion platform there is beyond frustrating, they even gave us permission to create a private board here, as a sort of extention to the PCC's paying-member board. That is pretty trusting and accommodating on their part.
How does that make them a bad company all of the sudden?