Hah, that’s not very reassuring!
Can’t help but compare with Lego, where they send you replacement parts for defective or missing pieces immediatley, no questions asked.
Will see how it goes.
Regarding the UK office, good to know. Will see if they answer my email, and will report back. I honestly have little time - not to mention no printer - for printing, filling in and sending them the attached form, and on top of that paying for shipping the dfective piece myself.