You're so lucky! Here in France, which I thought was closer to Germany than England or Scotland, we can order by email but we have to print their invoice, which they email us after at least two weeks (sometimes more than a month!) and send a check. Then, dlivery comes within two to three weeks!
Last order I made was for Grangel and myself, and two references were missing in the box, which was damaged. I claimed the missing parts by email, three weeks ago, and haven't heard from PM yet.
I did receive one feather and one shield separately in an envelope, that were also missing.
I'm not really happy with this Direct Service of ours…
Best,
A.