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Author Topic: DS order, UK and camper trailer 3236 expensive spare  (Read 3303 times)

Offline Pynedor

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #10 on: March 14, 2012, 22:05:06 »
Yes, if you ask the price for each item individually, they should tell you. I've only made one order, but that worked for me! What other sorts of parts did you order?
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Offline GrahamB

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #11 on: March 15, 2012, 09:59:43 »
I am making another order this week, I will request a breakdown of costs by email and let you know how I get on.
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Offline sbblabotw

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #12 on: March 15, 2012, 17:13:18 »
Quote from: GrahamB on March 14, 2012, 18:37:25
... received part number 30 67 0440 which is the caravan body 30 67 4640 - Body of camper trailer including the door.

Could you double-check that, Graham? I have 30 67 0440 - Van roof with 2 skylight openings and back lights, from 3925 Ambulance.
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Offline GrahamB

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #13 on: March 15, 2012, 19:51:05 »
Sorry, my mistake- too many numbers. I received 30 67 4420 Wohnanhanger (body of camper and door) instead of the door alone.
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At that moment the ship suddenly stopped rocking and swaying, the engine pitch settled down to a gentle hum. 'Hey Ford.' said Zaphod, 'that sounds good. Have you worked out the controls on this boat?' 'No,' said Ford, 'I just stopped fiddling with them.' (With thanks to Douglas Adams)

Offline sbblabotw

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #14 on: March 17, 2012, 18:49:05 »
Quote from: GrahamB on March 15, 2012, 19:51:05
Sorry, my mistake- too many numbers. I received 30 67 4420 Wohnanhanger (body of camper and door) instead of the door alone.

One more part for the DB - thanks Graham.
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Offline playmofire

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #15 on: March 17, 2012, 19:31:25 »
I'm getting lost here, Graham.  Did you actually receive what you had ordered then?
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Offline GrahamB

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #16 on: March 19, 2012, 12:32:00 »
Quote
Did you actually receive what you had ordered then?

Yes, I received the door for the camper trailer (caravan) which I ordered, but only because it came attached to the much larger
camper trailer body (which I didn't order) as an 'automatic substitution'. As this cost £15, I felt it was not a reasonable substitution and PM agreed to refund the cost when I send back the part. So I have a caravan with no door still!

From this I have learnt it is probably a good idea to request an itemised list of items to be supplied before paying for the order.
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At that moment the ship suddenly stopped rocking and swaying, the engine pitch settled down to a gentle hum. 'Hey Ford.' said Zaphod, 'that sounds good. Have you worked out the controls on this boat?' 'No,' said Ford, 'I just stopped fiddling with them.' (With thanks to Douglas Adams)

Offline playmofire

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #17 on: March 19, 2012, 12:41:08 »
Thanks, I follow now.
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Offline bonniebeth

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #18 on: March 19, 2012, 16:33:49 »
Might have been better to keep the door and try selling the camper body on ebay. :lol:
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Offline GrahamB

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Re: DS order, UK and camper trailer 3236 expensive spare
« Reply #19 on: March 21, 2012, 19:37:09 »
I made another order today (9:14 am) and asked in my email
"It would be helpful if you could send me an itemised invoice so I can check any possible substitutions. If this is not possible, perhaps you could let me know any parts costing over £3."
I hoped this might elicit the sort of itemised costs Walt-Trains alluded to:

Quote from: Walts-Trains on March 14, 2012, 19:34:59
D.S in the U.K. will give you the cost of each item if you ask, or if you send an email ask what each item costs.

I got a prompt response (11:39 am)  :) with a list of parts not available and part numbers of three items costing £3.70, £3.70 and £2.75  (no surprises given what they were- Roof piece and wallpaper for Modern House 3965 and a Klicky respectively). Not quite an itemised list  :-\ but better than being charged £15 for an automatic substitution, so I'm happy. :)

The order included 14 different hairpieces (wigs) and only one (silver chainmail) was unavailable, so I'm pleased about that too  :) - DS in the US has not always been this helpful in the past e.g. this from 2009:
Quote from: Janice on April 14, 2009, 17:14:32
Hi everyone,

Just tried to place an order yesterday for various parts plus hair and was told that you could no longer order hair...you have to buy the kliky to get hair.   I figure they must be trying to stop refurbishing of used parts.

Janice


and more recent experiences of parts ordering in US and Europe. Just goes to show how the service varies in different parts of the world!
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At that moment the ship suddenly stopped rocking and swaying, the engine pitch settled down to a gentle hum. 'Hey Ford.' said Zaphod, 'that sounds good. Have you worked out the controls on this boat?' 'No,' said Ford, 'I just stopped fiddling with them.' (With thanks to Douglas Adams)
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